Everything you need to know about returns, privacy, and using the Nuqta website — all in one place.
Returns & Exchanges
We want you to love what you ordered. If something isn’t right, here’s how we handle it:
- Eligibility: Items can be returned or exchanged within 3 days of delivery, provided they’re unused, unwashed, and in original packaging with tags attached.
- Non-Returnable Items: Sale items, custom/altered orders, and accessories are final sale unless received damaged or defective.
- How to Request: Message us on Facebook, Instagram, or call +880 1407534787 with your order number and reason for return.
- Damaged or Wrong Item: Contact us within 1 days of delivery with photos of the item — we’ll arrange a free replacement or refund.
- Refunds: Approved refunds are processed within 3 business days via your original payment method or as store credit.
- Exchange Shipping: Customers cover return shipping unless the item was damaged, defective, or incorrect.
Privacy Policy
Last updated: [July 2026]
Nuqta (“we,” “us,” “our”) respects your privacy. This policy explains what information we collect and how we use it.
Information We Collect
- Contact details you provide when placing an order or messaging us (name, phone number, address, email).
- Order history and preferences.
- Basic technical data (device/browser type) when you visit our website.
How We Use Your Information
- To process and deliver your orders.
- To respond to inquiries and provide customer support.
- To send updates about new arrivals or offers, only if you’ve opted in.
Sharing Your Information We do not sell your personal information. We only share necessary details with delivery partners to fulfill your order.
Your Rights You can request to view, correct, or delete your personal information at any time by contacting us at +880 1407534787 or through our social pages.
Cookies Our website may use basic cookies to improve your browsing experience. You can disable cookies in your browser settings at any time.
Terms & Conditions
Last updated: [July 2026]
By using the Nuqta website and placing an order, you agree to the following terms:
Orders & Payment
- All orders are subject to availability. We reserve the right to cancel any order due to stock issues or pricing errors.
- Prices are listed in BDT and may change without prior notice.
Shipping & Delivery
- Delivery timelines are estimates and may vary based on location and courier availability.
- Nuqta is not responsible for delays caused by courier partners once the order has been dispatched.
Product Accuracy
- We try to display product colors and details as accurately as possible; slight variations may occur due to screen settings or handmade embroidery work.
Intellectual Property
- All content on this website — including images, logos, and text — belongs to Nuqta and may not be reused without written permission.
Limitation of Liability
- Nuqta is not liable for indirect or incidental damages arising from the use of our products or website.
Changes to These Terms
- We may update these terms from time to time. Continued use of the website means you accept the updated terms.
Contact Questions about these terms? Reach us at +880 1407534787 or 112/1 West Dhanmondi, Zigatola, Hazaribagh, Dhaka-1209.